This privacy policy explains how information submitted through the Hilti website may be handled when visitors browse product pages, read blog articles, search the site, or request support for hardware tools, power tools, fasteners, and field service topics.
Inquiry forms may collect name, email, company, phone, region, product interest, and project details. Visitors should avoid sending confidential project documents unless a separate business agreement or secure upload process has been provided.
Submitted information may be used to respond to product questions, route service requests, understand tool platform needs, prepare catalog follow-up, or improve content related to fastening applications and jobsite workflows.
The website may process ordinary technical data such as search terms, page paths, browser information, and form status so the site can operate, diagnose errors, and understand which product topics need clearer content.
Information may be shared with internal support, sales, service, or technical teams when needed to answer the request. Data should be retained only for appropriate business, support, legal, or security purposes.
Visitors may request updates to submitted contact information or ask that a follow-up request be closed. Use the contact page and include enough context to locate the original inquiry.